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Complaint Application

Complaint Application

COMPLAINTS PROCEDURE

In case that as a recipient of the services offered by our company you wish to express your discontent you may submit a complaint

What a complaint is
Complaint is the written expression of discontent addressed to our company from a person that is recipient of our services. Lodging a claim, applications for compensation, simple applications related to the enforcement of an insurance policy, the provision of information or clarifications are not considered complaints.

Complaints procedure
Our company has established and applies Complaints Procedure Policy aiming at the provision of quality services to our clients and associates as well as in compliance with current legal and regulatory framework.

Our company will make every effort possible so that complaints are treated with fairness and investigated effectively and objectively according to good faith and that any conflicts of interest that may arise are dealt with and resolved in the most effective way possible. Purpose of the procedure is that complaints are treated with immediate response in an objective, polite and confidential way so that any issue is resolved or explained.

Complaints Handling Department
Our company has established a Complaints Handling Department that is operationally independent, applies and supervises the application of our Complaints Procedure Policy so that it complies with current legal framework and complaints are examined with fairness, any conflicts of interest are detected and dealt with immediately

How to file a complaint
You may file a complaint by filling the application form found below and sending it in any of the following manners:
A) By email at: This email address is being protected from spambots. You need JavaScript enabled to view it.
Β) By fax at +30 210 77 14 734
C) By post at the address 14 Paianias Str, Zografou, Attica,15771

After processing of your complaint every care will be taken so that a response is provided with fifty (50) calendar days. We inform you that the activation of the complaints procedure does not interrupt the limitiation period for any legal claim you may have.

In any case of filing a complaint or of out of court settlement procedure you may address

Bank of Greece

Private Insurance Supervision Committee

21 El. Venizelou Str, Athens,

Greece, 10250

Τel: 210 3205222, 210 3205223

 Fax: 210 3205437-8

General Secretariat of Consumer

Kaningos Square, Athens, Greece, 101 81

Tel: 1520

Fax: 210 3843549

 

Hellenic Consumers’ Ombudsman

144 Alexandras Av., Athens, Greece, 114 71

Τel.: 210 6460862, 210 6460814, 210 6460612, 210 6460734, 210 6460458

Fax: 210 6460414

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